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Zappos has an extremely large assortment of shoes. Great for the shopper that doesn't want to walk around looking for the right product. Know your size though! The site is expensive but you do get to find more selection then you do in a store. I can find a lot of choices. The shipping is also really good. Their free shipping and returns is probably my favorite part.
I know that I can try and return any product, without losing a penny! Their inventory is a little overwhelming - they just have SO much stuff - but if you know what you're looking for, the site has great filtering options so you can dial in the right products.
They were the best. I was purchased to much from them that they used to send me birthday gifts and cards which I thought was just awesome. Over the past years since Amazon is involved Zappos has gone way down hill. I received so many wrong items, defective items etc but I always let it slide because the customer service was great. My last straw was this morning when I chatted to do two exchanges same shoe, same price just different color. First off I was chatting with them for over one hour which is ridiculous.
Secondly they told me you can only do one exchange per day so to chat back and waste another hour tomorrow to exchange my second item. That is absolutely NOT the case anymore. Do not shop there they are not the same company anymore.
Zappos customer service is amazing! I bought some slippers for my husbands birthday, and when they arrived, they were clearly worn.
I gave them a call and they immediately put a new pair in the mail for me, and had me just trash the pair I received, as of course, no one wants those.
Additionally, because of the inconvenience they credited my account for a portion of the slippers. Overall it was a great experience, like every time! Zappos is a great company to work with. They are fast delivery and great return policy as well as customer service. I always know I'm getting the best. I ordered something over a month ago and still haven't received it. I have contacted their customer service time after time with no response. I just had a customer service situation resolved with the best case scenario.
So good of a scenario I didn't consider this to be an option in advance. So good of a scenario, I'm worried that if I describe the details people may take advantage of the company. Still can't believe this is how it went down Zappos customer service is the best I have experienced. I always speak directly with a real person!
A few months ago I ordered the wrong size boots, I contacted customer service and they had the correct size delivered the next day! I hadn't even had a chance to return the original pair.
I was very very impressed. A little overpriced, and since it is online you don't always know just how it will fit I feel like each shoe company has a different sizing method.. I purchase a couple of shoes last week when i received my shoes and when i unpacked i got to see very dusty and used one it was look like.
When i tried to email them to their customer care, they asked me to take a snap and send them to email. Pull on a colorful polo from U. You do a lot during the day. We do not rent, share or sell your personal information. For premier service, selection, and shipping, visit Zappos. For luxury and designer styles, visit Zappos Luxury. Log In Logout My Account. Handbags Eyewear Watches Jewelry Accessories.
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Free shipping BOTH ways on shoes, clothing, and more! day return policy, over brands, 24/7 friendly Customer Service. Free shipping BOTH ways on Clothing, Women, from our vast selection of styles. Fast delivery, and 24/7/ real-person service with a smile. Click or call Shop your favorite women's clothing and shoe brands at Zappos!